Privacy Policy

Bixolon Europe GmbH (“we”, “us”, “our” or similar formulations) is committed to safeguarding your privacy. This Privacy Policy is intended explain how we collect, use, and share information in the context of our websites and e-mail messages as covered by this Privacy Policy (websites and e-mail messages are collectively referred to as “Services”). By using these Services, you agree to the terms of this Privacy Policy.

I. Name and Address of the controller
The controller within the meaning of the General Data Protection Regulation and other national data protection laws of the Member States, as well as other data protection provisions is:

Bixolon Europe GmbH
Tiefenbroicher Weg 35
40472 Düsseldorf, Germany
Tel.: +49 211 68 78 54 0
E-mail: info@bixolon.de
Website: www.bixoloneu.com

II. Name and Address of the Data Protection Officer
The controller’s Data Protection Officer is
Robin Peter
Tiefenbroicher Weg 35
40472 Düsseldorf, Germany
Tel.: +49 211 687854 0
E-mail: dataprotection@bixolon.de

III. General Information about Data Processing
1. Scope of processing of personal data
In principle, we process personal data of our users only insofar as this is necessary to provide our website and our content and services. The personal data of our users is only processed with the consent of the user. An exception applies in cases in which prior consent cannot be given for practical reasons and the processing of the data is permitted by law.

2. Legal basis for the processing of personal data
Insofar as we obtain the consent of the data subject for processing of personal data, Article 6 (1) lit. a EU General Data Protection Regulation (GDPR) shall provide a legal basis.
In the processing of personal data necessary for the performance of a contract to which the data subject is a party, Article 6 (1) lit. b GDPR shall provide a legal basis. This also applies to the processing of operations required to carry out pre-contractual actions.
Insofar as processing of personal data is required in order to fulfil a legal obligation that is incumbent our company, Article 6 (1) lit. c GDPR.shall provide a legal basis.
In the event that vital interests of the data subject or another natural person require the processing of personal data, Article 6 (1) lit. d GDPR shall provide a legal basis.
If processing is necessary to safeguard the legitimate interests of our company or a third party, and if the interests, fundamental rights and freedoms of the data subject do not prevail over the first interest, Article 6 (1) lit. f GDPR shall provide a legal basis for processing.

3. Data deletion and storage duration
The personal data of the data subject will be deleted or blocked as soon as the purpose of the storage no longer applies. Data may be stored beyond this point if this is provided for by European or national legislators in EU regulations, laws or other rules to which the controller is subject. The data is also blocked or deleted when a storage period prescribed by the standards mentioned expires, unless there is a need for further storage of the data in order to conclude or fulfil a contract.

IV. Provision of the Website and Creation of Log Files
1. Description and scope of data processing
Each time our website is accessed, our system automatically collects data and information from the computer system of the calling computer. In this context, we collect personal information from you as follows:
• Information about the browser type and version used
• The user’s operating system
• The user’s Internet Service Provider
• The user’s IP address
• The date and time of access
• Websites from which the user’s system accesses our website
• Websites accessed by the user’s system through our website
• Scope of data transfer
This usually involves the use of log files and cookies. Further information on log files and cookies can be found below and in the Cookie Policy.

The data is also stored in the log files of our system. This data tis not stored together with other personal data of the user.

2. Legal basis for data processing
The legal basis for the temporary storage of data and log files is provided by Article 6 (1) lit. f GDPR.

3. Purpose of data processing
The temporary storage of the IP address by the system is necessary to allow the website to be delivered to the user’s computer. This requires that the user’s IP address must remain stored for the duration of the session.
Data is stored in log files to ensure the functionality of the website. In addition, the data is used to optimize the website and to ensure the security of our IT systems. The data is not analysed for marketing purposes in this context.

For these purposes, our legitimate interest lies in the processing of data according to Article 6 (1) lit. f GDPR.

4. Duration of storage
Data will be deleted as soon as it is no longer needed for the purpose for which it was gathered. When data is gathered for the purpose of providing the website, this is the case when the respective session is ended.

When data is stored in log files, this is the case after no more than seven days. Further storage is possible. In this case, the IP addresses of the users are deleted or truncated, so that a link can no longer be made to the calling client.

5. Objection and remedy
The gathering of data for the provision of the website and the storage of the data in log files is essential for the operation of the website. Consequently, the user does not have the option of objection.
V. Use of Cookies

1. Description and scope of data processing
Our website uses cookies. We use analysis cookies as well as third-party cookies and social media plug-ins. For further information on the description and scope of data processing by means of cookies, please refer to our Cookie Policy ——(Link).
When you visit our website, you will be informed about the use of cookies and your consent to the processing of the personal data used in this context will be obtained. In this context, there is also a reference to further information in this Privacy Policy and the Cookie Policy.

2. Legal basis for data processing
The legal basis for the processing of personal data using technically necessary cookies is provided by Article 6 (1) lit. f GDPR. The legal basis for the processing of personal data using cookies for analysis purposes is provided by the consent of the user pursuant to Article 6 (1) lit. a GDPR.

3. Purpose of data processing
The analysis cookies are used for the purpose of improving the quality of our website and its contents. The analysis cookies enable us to learn how the website is used and so we can constantly optimize our service. For these purposes, our legitimate interest lies in the processing of personal data.

4. Duration of storage, objection and remedy
Cookies are stored on the user’s computer and transmitted by it on our side. Therefore, as a user, you have full control over the use of cookies. By changing the settings in your Internet browser, you can disable or restrict the transmission of cookies. Already saved cookies can be deleted at any time. For examples of how to delete cookies, please refer to our Cookie Policy—– (link).
This can also be automated. If cookies are disabled for our website, it may not be possible to use all the functions of the website to the full.

VI. Newsletter
1. Description and scope of data processing
You can subscribe to a free newsletter on our website. When you sign up for the newsletter, the following data from the input screen will be sent to us:
• Name
• E-mail address
• …..
As part of the registration process, your consent to the processing of the data will be obtained in the so-called double-opt-in procedure and you will be referred to this Privacy Policy.
Data will not be disclosed to third parties in the context of data processing for the distribution of the newsletter. The data will be used solely for the purpose of distributing the newsletter.

2. Legal basis for data processing
The legal basis for the processing of data after the user has registered for the newsletter is provided by the consent of the user pursuant to Article 6 (1) lit. a GDPR.

3. Purpose of data processing
The user’s e-mail address is gathered in order to deliver the newsletter.

4. Duration of storage
Data will be deleted as soon as it is no longer needed for the purpose for which it was gathered. The user’s e-mail address is therefore stored for as long as the subscription to the newsletter is active The other personal data collected during the registration process will normally be deleted after a period of seven days.

5. Objection and remedy
A subscription to the newsletter may be terminated at any time by the relevant user. This is already indicated in the order and there is a corresponding link in each newsletter for this purpose. This also allows the user to withdraw consent to the storage of the personal data gathered during the registration process.

VII. Contact Form and E-mail Contact
1. Description and scope of data processing
There is a contact form on our website that can be used for electronic contact. If a user uses this option, the data entered in the input mask will be transmitted to us and saved. This data comprises:
• Name
• Telephone number
• E-mail address
As part of the registration process, your consent to the submission of the data will be obtained and you will be referred to this Privacy Policy.

Alternatively, contact can also be made via e-mail and the e-mail address. In this case, the user’s personal data transmitted with the e-mail will be stored.

The data will not be disclosed to third parties in this context. The data will be used solely for the purpose of processing the conversation.

2. Legal basis for data processing
The legal basis for the processing of data is provided by the consent of the user pursuant to Article 6 (1) lit. a GDPR. The legal basis for the processing of the data transmitted when sending an e-mail is provided by Article 6 (1) lit. f GDPR. If the e-mail contact relates to the conclusion of a contract, then Article 6 (1) lit. f GDPR provides an additional legal basis for processing.

3. Purpose of data processing
We only process personal data from the input screen to manage the contact. When contact is made via e-mail, this also includes the required legitimate interest in the processing of the data.
The other optional personal information provided during the submission process is intended to prevent the misuse of the contact form and to ensure the security of our IT systems.

4. Duration of storage
Data will be deleted as soon as it is no longer needed for the purpose for which it was gathered. For the personal data gathered from the input screen of the contact form and data delivered with e-mails, this is the case when the relevant conversation with the user has ended. The conversation is ended when it can be inferred from the circumstances that the relevant facts have been finally clarified.

5. Objection and remedy
The user has the option at any time of withdrawing his consent to the processing of personal data. If the user contacts us by e-mail, he may object to the storage of his personal data at any time. In such cases, the conversation cannot continue.
For the contact person please refer to Details in Section XIV.
All personal data stored as part of contacting will be deleted in this case.

VIII. Disclosure of Personal Data to Third Parties
1. We may disclose your personal data to any member of our group of companies (this means our subsidiaries, our ultimate holding company and all its subsidiaries) insofar as reasonably necessary for the purposes, and on the legal bases, as set out in this policy.

We may disclose your personal data to our insurers and/or professional advisers insofar as reasonably necessary for the purposes of obtaining or maintaining insurance cover, managing risks, obtaining professional advice, or the establishment, exercise or defence of legal claims, whether in court proceedings or in administrative or out-of-court settlements.

We may disclose your account data to our suppliers or subcontractors insofar as this is reasonably necessary for the purpose of providing our services.

Financial transactions relating to our website and services may be handled by our payment services providers. We will share transaction data with our payment services providers only to the extent necessary for the purposes of processing your payments, refunding such payments and dealing with complaints and queries relating to such payments and refunds.

Data may be transferred to our third party vendors who provide services such as website hosting, data analytics, payment processing, fraud protection, order fulfilment, information technology and related infrastructures, customer service, e-mail delivery, auditing and other services.

In addition to the specific disclosures of personal data set out here in Section VIII, we may disclose your personal data where such disclosure is necessary for compliance with a legal obligation incumbent on us, or in order to protect your vital interests or the vital interests of another natural person. We may also disclose your personal data if this disclosure is necessary for the establishment, exercise or defence of legal claims, whether in court proceedings or in administrative or out-of-court settlements.

We shall ensure that third parties maintain an appropriate level of protection when processing your data and, if these third parties process data, shall conclude a data processing contract with them.

We may use and disclose information that does not identify or otherwise refer to a person for any purpose, unless we are otherwise required to do so under applicable law.

1. Third-party services
This Privacy Policy does not apply to the data protection, information or other practices of third parties, including third parties who operate a website or service to which these services are linked. The inclusion of a link to services does not indicate that we or our affiliates support the linked site or service.

IX. Rights of the data subject
If we process your personal data, you are the data subject pursuant to GDPR and you have the following rights in relation to the controller:

1. Right to information
You may ask the controller to confirm whether we process personal data relating to you. If such processing does take place, you can request information from the controller about the following information:
• the purposes for which the personal data is processed;
• the categories of personal data processed;
• the recipients or the categories of recipients to whom the personal data relating to you has been disclosed or is to be disclosed;
• the planned duration of storage of your personal data or, if specific information is not available, the criteria for determining the duration of storage;
• the existence of a right to have personal data relating to you corrected or deleted, a right to restrict processing by the controller or a right to object to such processing;
• the existence of a right of appeal to a supervisory authority;
• all available information on the source of the data if the personal data is not collected from the data subject;
• the existence of automated decision-making, including profiling under Article 22 (1) and (4) GDPR and – at least in these cases – meaningful information about the logic involved, and the scope and intended impact of such processing on the data subject.
You have the right to request information about whether your personal information is to be transferred to a third country or an international organization. In this context, you can request the appropriate guarantees pursuant to Article 46 GDPR in connection with this transfer.

2. Right to correction
If the personal data processed is incorrect or incomplete, you have the right to have this corrected and/or made complete by the controller. The controller must make the correction immediately.

3. Right to restrict processing
You may demand the restriction of the processing of your personal data under the following conditions:
• if you dispute the accuracy of the personal information relating to you for a period of time that enables the controller to verify the accuracy of the said personal information
• processing is unlawful and you decline to have the personal data deleted and instead request the restriction of the use of the said personal data.
• the controller no longer needs the personal information for the purposes of processing, however you need it to assert, exercise or defend legal claims; or
• if you have objected to processing pursuant to Article 21 (1) GDPR and it is not yet determined whether the legitimate reasons of the controller prevail over your reasons.
If the processing of personal data relating to you has been restricted, this data may only be used with your consent or for the purpose of asserting, exercising or defending legal claims or protecting the rights of another natural or legal person or for reasons of important public interest to the European Union or a Member State.
If the limitation of processing has been restricted according to the above restrictions, you will be informed by the controller before the restriction is lifted.

4. Right to deletion
a) Duty of deletion
You may require the controller to delete your personal information without delay, and the controller is required to delete that information immediately if one of the following grounds applies:
• The personal data relating to you is no longer necessary for the purposes for which it was gathered or otherwise processed.
• You withdraw your consent to processing pursuant to Article 6 (1) lit. a or Article 9 (2) lit. a GDPR and there is no other legal basis for processing.
• You file an objection to the processing pursuant to Article 21 (1) GDPR and there are no prior justifiable reasons for the processing, or you file an objection to the processing pursuant to Article 21 (2) GDPR.
• Your personal data has been processed unlawfully.
• It is necessary to delete personal data relating to you in order to fulfil a legal obligation under European Union law or the law of the Member States incumbent on the controller.
• The personal data relating to you was gathered in relation to an information society service pursuant to Article 8 (1) GDPR.

b) Information to third parties
If the controller has made the personal data relating to you public and if he is obliged to delete it pursuant to Article 17 (1) GDPR, it shall take the appropriate steps, including technical measures, taking into account available technology and implementation costs, to inform controllers responsible for data processing who process the personal data that you, as a data subject, have demanded the deletion of all links to such personal data or copies or duplicates of such personal data.

c) Exceptions
The right of deletion does not exist if processing is necessary
• in order to exercise the right to freedom of expression and information;
• to fulfil a legal obligation required by the law of the European Union or of the Member States incumbent on the controller, or to implement a task in the public interest or in the exercise of the official authority conferred on the controller;
• for reasons of public interest in the area of public health pursuant to Article 9 (2) lit. h and Article 9 (3) GDPR;
• for archival purposes of public interest, scientific or historical research purposes or for statistical purposes pursuant to Article 89 (1) GDPR, to the extent that the law referred to in subparagraph (a) is likely to render impossible or seriously impair the achievement of the objectives of this processing, or
• to assert, exercise or defend legal claims.

5. Right to information
If you have the right of correction, deletion or restriction of processing in relation to the controller, the latter is obliged to notify all recipients to whom your personal data has been disclosed of this correction or deletion of data or restriction of processing, unless this proves to be impossible or requires disproportionate effort.
You are entitled to require the controller to reveal the identity of these recipients to you.

6. Right to data transferability
You have the right to receive the personal data that you have supplied to the controller in a structured, current, machine-readable format. In addition, you have the right to transfer this data to another controller without hindrance from the controller to whom the personal data was supplied, provided that
• processing is based on consent pursuant to Article 6 (1) lit. a GDPR or Article 9 (2) lit. a GDPR or on a contract pursuant to Article 6 (1) lit b GDPR and
• processing involves an automated procedure.
In exercising this right, you are also entitled to require that the personal data relating to you should be transmitted directly from one controller to another controller, insofar as this is technically feasible. This must not impair the freedoms and rights of other persons.
The right to data portability does not apply to the processing of personal data necessary for to implement a task in the public interest or in the exercise of the official authority conferred on the controller.

7. Right of objection
You have the right to object to processing of your personal data at any time, for reasons that arise from your particular situation pursuant to Article 6 (1) lit. e or lit. f GDPR; this also applies to profiling based on these provisions.
The controller will no longer process personal data relating to you unless he can demonstrate compelling legitimate grounds for processing that outweigh your interests, rights and freedoms, or processing is for the purpose of enforcing, exercising or defending legal claims.
If the personal data relating to you is processed for direct marketing purposes, you have the right to object at any time to the processing of your personal data for the purpose of such advertising; this also applies to profiling insofar as it is associated with such direct marketing.
If you object to processing for direct marketing purposes, your personal data will no longer be processed for these purposes.
Directive 2002/58 / EC notwithstanding, you have the option, in the context of the use of information society services, of exercising your right to object through automated procedures that use technical specifications.

8. Right to revoke the declaration of consent to data protection
You have the right to revoke the declaration of consent to data protection at any time. The revocation of consent does not affect the legality of the processing carried out on the basis of the consent until the revocation.

9. Automated decision-making on a case-by-case basis, including profiling
You have the right not to be subject to a decision based solely on automated processing – including profiling – that will have legal effect or substantially affect you in a similar manner. This shall not apply if the decision
• is required for the conclusion or fulfilment of a contract between you and the controller,
• is permitted under European Union or Member State legislation which is incumbent on the controller and that legislation contains appropriate measures to safeguard your rights and freedoms and your legitimate interests, or
• is made with your express consent.
However, these decisions must not be based on special categories of personal data pursuant to Article 9 (1) GDPR, unless Article 9 (2) lit. a or lit. g GDPR applies and reasonable measures have been taken to protect your rights and freedoms, as well as your legitimate interests.
With regard to the cases referred to in (1) and (3), the controller shall take appropriate measures to uphold your rights and freedoms and your legitimate interests, including at least the right to seek intervention by a person on the controller side, to express a personal position and to challenge the decision.

10. Right of appeal to a supervisory authority
Without prejudice to other administrative or judicial remedies, you shall have the right of appeal to a supervisory authority, in particular in the Member State of your place of residence, employment or the place of the alleged breach, if you believe that the processing of your personal data violates the GDPR.
The supervisory authority to which the complaint has been submitted shall inform the complainant of the status and results of the complaint, including the possibility of a judicial remedy pursuant to Article 78 GDPR.

X. Data Protection
We endeavour to take appropriate organizational, technical and administrative measures to protect information within our organization. Unfortunately, no data transfer and no storage system can guarantee 100% security. If you have reason to believe that the security of your account is at risk, please notify us in accordance with the “Contact Us” section below.

XI. Use of Services by Minors
The Services are not intended for anyone under the age of thirteen (13) and we require that such persons should not provide personal information about the Services.

XII. Cross-Border Transfer
Section XII contains information about the circumstances in which your personal data may be transferred to countries outside the European Economic Area (EEA). We and our other affiliated companies have offices and facilities in Germany, USA and South Korea.

The European Commission has made an “adequacy decision” in relation to the data protection laws of each of these countries. Transfers to each of these countries will be protected by appropriate guarantees, namely the use of standard data protection clauses accepted or approved by the European Commission.

The hosting facilities for our website are situated in many different locations. The European Commission has made an “adequacy decision” in relation to the data protection laws of each of these countries. Transfers to each of these countries will be protected by appropriate guarantees, namely the use of standard data protection clauses accepted or approved by the European Commission.

For interested parties or those who are situated within the European Union: The European Commission has made an “adequacy decision” in relation to all Countries within the European Union. Transfers to Member States of the European Union will be protected by appropriate guarantees pursuant to Article 46 GDPR, namely through the use of standard data protection clauses adopted or approved by the European Commission. A copy of this can be found at https://ec.europa.eu/info / law / law-topic / datenschutz_de

You acknowledge that personal data that you submit for publication through our website or services may be available worldwide via the Internet. We are unable to prevent the use (or misuse) of such personal data by others.

XIII. Updates to this Privacy Policy
We may make changes to this Privacy Policy from time-to-time. These changes will apply from the date specified at the top of this page as the “Last Update”. For this reason, you should periodically check this Privacy Policy for updates. Your use of the services following these changes means that you accept the revised Privacy Policy.

XIV. Details
This website is owned and operated by BIXOLON Europe GmbH. We are registered in Germany under Commercial Register number HRB61051, District Court of Düsseldorf, and our registered offices are at Bixolon Europe GmbH, Tiefenbroicher Weg 35, D – 40472 Düsseldorf, Germany.
Our head office is located at Bixolon Europe GmbH, Tiefenbroicher Weg 35, 40472 Düsseldorf, Germany.
Our Data Protection Officer is Mr Robin Peter.
How to contact us
• by mail to Bixolon Europe GmbH, Tiefenbroicher Weg 35, D-40472 Dusseldorf, Germany.
• by using of our contact form on the website – https://bixoloneu.com/contact/;
• by phone [using the telephone number published on our website – + 49-211-68-78-54-0; or
• by e-mail using the e-mail address published on our website – sales@bixolon.de.

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