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Warranty Support

All BIXOLON products are protected under a warranty

Warranty Support

BIXOLON Europe warrants that all their printers are to be free of any defect in material or workmanship for a period of two years* from the date of purchasing or 27 months* from date of manufacturing.


Any units which prove defective during the warranty period will be replaced or repaired at BIXOLON’s discretion when returned to our facilities, transportation prepaid.


BIXOLON Europe cannot be hold responsible for any removal or installation costs.


As a result of our commitment to continuous improvement, BIXOLON Europe reserves the right to change specifications without prior notice.


To return a faulty product

Download and complete BIXOLON reclamation form to return your printer for repair. Once completed, the form should be returned in the box with the faulty printer to BIXOLON’s European offices. Noting the printer’s serial number as reference for all future correspondence.


BIXOLON Europe GmbH

TECHNICAL SUPPORT & REPAIR SERVICE

Tiefenbroicher Weg 35 (Hall B3)

40472 Düsseldorf

Germany


Alternatively we might be able to offer a local service provider. For such requests please contact techsupp@bixolon.de attaching the completed repair form.


*Excluded from the general two years are Printheads and Batteries.

The Printhead warranty validity is restricted to the specified number of kilometres in the specification sheet of the corresponding model.

The Battery warranty is restricted to one year.