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Warranty Support

All BIXOLON products are protected under a warranty

Warranty Support

BIXOLON offers a 24 month return to base parts and labour warranty across its complete Mobile, Label and POS printer and accessory range from the date of the delivery of the item. The Label printer’s warranty of the Printhead and cutting units are limited to one (1) year or the specified run time and the Battery of the Mobile or POS printers are limited to one (1) year warranty after delivery.

Any units which prove defective during the warranty period will be replaced or repaired at BIXOLON’s discretion when returned to our facilities, transportation prepaid. Should the product fail under warranty, proof of purchase must be provided or the warranty reverts to 27 months from the month of manufacture identified in the serial number on the BIXOLON device.

BIXOLON Europe cannot be hold responsible for any removal or installation costs.

As a result of our commitment to continuous improvement, BIXOLON Europe reserves the right to change specifications without prior notice.

For further information on BIXOLON’s warranty terms or to check your product’s warranty period, contact the technical team though our web contact form.