Following the recent Windows update (KB5004945) some BIXOLON users may be experiencing printing issues. As a temporary fix for this problem, BIXOLON is asking its users to revert back to the previous version of Windows and pause all updates until Microsoft announces that the issues have been resolved.
The problems occur only when printers are connected to a PC via USB. If this update is necessary, please choose other connectivity option to connect your printer.
Uninstall the update following the below guide:
∙ Click Windows key + I to open Settings
∙ Select Update & Security and open advanced options
∙ Select View update history and click Uninstall Updates
∙ The system will open the list of updates in the Control Panel applet. Look for the KB5004945 and select Uninstall
∙ Reboot the system and see if the issue is resolved
** If the problem still occurs after the above update is uninstalled, please additionally find KB5003690, KB5003637, KB5003537, plus other updates starting with ‘KB500’ and uninstall them all.
Follow the below to postpone updates:
∙ Open Settings and navigate to Update & Security
∙ Select Windows Update and click on the Advanced options link
∙ Under the Choose when updates are installed area, you will see drop-down menus
∙ Choose the latest date(in 35days) to defer the security and/or quality updates
If you require further assistance, contact the team via our webform.